When performing an order, the seller is doing its best to deliver by the deadline shown in the website for information purposes. The seller informs the buyer of the earliest delivery date after processing the order, in e-mail or in sms. The buyer is informed of the shipping date in each case in e-mail or sms so that the receipt of the products shall be ensured. Orders are processed by the seller on a first come, first served basis. If an ordered product is not in stock at the moment when the order is placed, the buyer will soon be notified of this.
Method of shipment:
• By MPL courier service, delivered within 3 business days after posting.
When receiving the parcel, the buyer shall check its content item by item, and acknowledge full performance by signing the acknowledgement of receipt or invoice. After this, the seller will not accept any complaint by the buyer based on missing or damaged items.
If the parcel is found upon delivery to be damaged, the buyer shall have minutes drawn up by the courier or the seller, and return the parcel at the seller’s expense. Failing this, any later complaints by the buyer about quantity or quality shall be rejected.
The buyer shall make sure that the goods are taken delivery of. If the delivery of the goods fails due to the buyer’s fault (the buyer fails to make sure that the goods are taken over at the appointed time), the buyer shall reimburse the seller for any additional costs incurred in relation to this (e.g. return transport and repeated delivery of the goods, etc.).
Unless otherwise specified, shipping costs are paid by the buyer.
If the webstore fails to meet its contractual obligation because the goods specified in the contract are unavailable, or because it is unable to provide the ordered service, it shall inform the buyer of this. The webstore will not enter into contracts with minors. By accepting the terms of trade, the customer declares that he/she is of full age.
Within 14 days, the Buyer shall have the right to withdraw from the contract with the Service Provider without any explanation. If in the case of a contract for the provision of services the performance of the contract has started, the buyer shall have the right within 14 days to terminate the contract without any explanation.
The deadline for withdrawal/termination shall expire
- a) in the case of a contract for the provision of services, upon the lapse of 14 days from the date of execution of the contract;
- b) in the case of a contract for the sale of goods, upon the lapse of 14 days from the day on which the Buyer—or a third party, other than the courier, named by the Buyer—receives the product;
- c) in the case of the delivery of more than one products, upon the lapse of 14 days from the day on which the Buyer—or a third party, other than the courier, named by the Buyer—receives the last product;
- d) in the case of the delivery of a product consisting of several items or pieces, on the day on which the Buyer—or a third party, other than the courier, named by the Buyer—receives the last item or piece;
- e) in the case of a contract for the regular supply of a product over a specific period, upon the lapse of 14 days from the day on which the Buyer—or a third party, other than the courier, named by the Buyer—receives the first product.
If the Buyer wishes to exercise his/her right of withdrawal/termination, he/she shall send a clear statement including his/her intention of withdrawal/termination (for example by mail, or in the form of e-mail) to the following address: Revo Supplement Kft. 1147 Budapest, Kerékgyártó u. 47.
Before sending a purchase order, the buyer is required to know our General Terms and Conditions and the terms and conditions of complaints. By placing an order in the internet, the buyer makes a commitment to the seller. The buyer shall be liable for any losses caused to the seller by the misuse of the webstore.
The seller shall not be liable for losses arising from the potential technical failures of the internet network, any potential breakdown of communication devices, the defects of any software or program, or any potential technical malfunctions.
Right to quality guarantee
Quality guarantee may exist on a contractual basis, but in the case of specific products and goods there is also a mandatory quality guarantee based on the law. The mandatory guarantee concerning specific consumer durables is provided for in Government Decree 151/2003 (IX.22.). According to applicable laws, the obligation to provide quality guarantee, as well as liability for the supply of spare parts, are borne by the distributor of the product. To enforce a claim, the letter of guarantee has to be presented, or in its absence the purchase receipt might also be sufficient to start your guarantee procedure. If the letter of guarantee is issued erroneously or was not given to the buyer, this has no bearing on the validity of the quality guarantee.
If the purchased product seems to have any defect, the buyer has the right to make a complaint. It is necessary for a proper assessment that the goods are clean and complete, and meet the hygiene standards. Besides the general requirements, the buyer shall observe the conditions specified in the guarantee certificate or description of the product, and use the product in accordance with its useful life.
Method and place for the enforcement of complaints
You can file a complaint in writing, in e-mail or by mail to the following addresses: email: firstname.lastname@example.org, mailing address: Revo Supplement Kft. 1147 Budapest, Kerékgyártó u. 47.
Package replacement process
If the product is inappropriate, and you wish to exchange it for something else, we recommend you to make use of our package replacement service. Only products you have purchased can be replaced; you cannot exchange products received as gifts (the price of a bonus product is much lower than the expenses arising from the package replacement service). You have to provide us the order number by e-mail, on the phone or through Facebook, a description of the inadequate product, and the name of the product it is to be replaced with. Our customer service staff prepares the parcel for the courier service, who will deliver the selected product on the following day, and take over the properly packaged inappropriate product.
The complaint process
If you wish to return a product, please notify our customer service, and we will send a courier for the product. Please place a completed complaint form in the package. After receiving the return package, we shall do the replacement or refund as soon as possible.
The seller shall be liable for the quality and characteristics of usage of the sold products, and that the products meet the relevant requirements and standards, are available in sufficient quantity, and are suitable for the purposes claimed by the seller or the purposes for which the given product is intended to be used.
The seller shall be liable for any defects manifested after the delivery of the product but within the guarantee period.
The seller shall not be liable for losses if
- the loss has been caused by the buyer
- the buyer was aware of the existence of the defect prior to the purchase
- the warranty period of the product has expired
- the product was sold at a reduced price specifically due to the defect
- the loss occurred within the warranty period, but it was due to improper and excessive use, or to the degree of wear of the product, or the failure occurred after the lifetime of the product
- the buyer or anyone else interfered with the product, or with any part of the same
Of any complaint received, the seller shall issue a certificate of guarantee for the buyer, including the date when the complaint was received, as well as the name of the product concerned by the complaint, where and when the product was purchased, what kind of defect the product has, and the price at which the product was purchased. If the complaint concerns a defective product, the seller shall thoroughly assess the complaint, and decide without delay, or in more complex cases within 3 days.
Deadlines for the enforcement of complaints
The seller assumes liability for potential defects for a term of 24 months, starting from the date of receipt of the product by the buyer, unless it is specified otherwise either on the product, or the package of the product, or in the certificate of guarantee. If the complaint is resolved by repair, the guarantee period shall be extended by the period lasting from the exercise of the complaint until the end of the repair job, i.e. when the the buyer is required to take over the product, which shall apply even if the buyer fails to do so. If the complaint is resolved by product replacement, a new guarantee period will start on the day when the product is delivered to the buyer, i.e. when it is sent.
If the complaint is enforced not within the guarantee period, the buyer may not exercise any rights related to the seller’s liability. The buyer shall be notified of the execution of the complaint in-person, on the phone or in e-mail.
In the case of a defective product, where the consumer/buyer enforces a complaint within the warranty period, the consumer/buyer has the right to the free, proper and timely repair of the defect, provided that the defect can be remedied. In the case of defects that cannot be eliminated, and that prevent the usability of the product, the buyer has the right to product replacement, or may withdraw from the contract and reclaim his/her money.
If the defect can be eliminated, but due to its perpetual recurrence the consumer is unable to properly use the product, the buyer has the right to product replacement or price refund. The buyer has the same rights also if the defect cannot be eliminated, or when the complaint is not acted upon within 30 days.
If the problem cannot be eliminated, but it does not prevent the usability of the product, the buyer shall have the right to some optimal price reduction.